Refund policy

30-day risk-free trial policy on all products
Guaranteed. No questions asked. We’re so confident that you’ll love your new desk setup that we offer free returns for 30 days. If you don't love it, we'll take it back and refund 100% of your money. No return fees or restocking fees. Please contact happy@risedesk.io within 30 days and we will issue a refund and return.

To be eligible for a return, the products need to be returned undamaged, in its original packaging, or its equivalent. Please note that there’s always a risk that the desk gets damaged during shipping. Take pictures of the product (in and out of the packaging) before shipping it back with a carrier. In the case of damage is done during shipping, we will be able to be 100% sure that the damage occurred during shipping.

To start a return, you can contact us at happy@risedesk.io. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question happy@risedesk.io

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.