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FAQs

How can I contact RISE?

Send us a message through the Contact Us page. You can also reach out via Chat by clicking the blue chat icon on the bottom right corner of the site.

Chat hours are Monday through Friday, from 8:30am - 5pm PST and Saturday and Sunday from 9:00am to 12:00pm. Or give us a ring at 888-508-3725, Monday through Friday, from 8:30am - 5pm PST.

Note: Submitting multiple inquiries may result in delayed or duplicated responses. Rest assured, if you’ve sent a message through the Contact Us page or via email, we’ve received it and will get back to you as quickly as possible.

We’re helping an unprecedented number of people transition to remote work because of COVID-19.

You should receive a response within 1-3 business days.

For voicemails, we’ll return your call in the order it was received.

We would love to help!

Please email us @ mike@risedesk.io to get started.

Our products are shipped in cardboard packaging. Per a study by the National Institute of Health, the virus cannot live on cardboard for more than 24 hours.

This conclusion was also reached by the World Health Organization (WHO), which stated it is not likely that any virus could be transmitted by receiving a shipment of goods.

The Centers for Disease Control (CDC) is in alignment with the WHO, stating that the transmission risk via mail and packages is low. “In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.”

The CDC advised that “there is no need to disinfect mail or packages; however, you should wash your hands after handling.

Placing Orders

The website is typically the fastest and easiest way to place an order!

If you need assistance, we’re happy to help via phone or chat!

Send us a message and we can arrange a time talk through any questions.

In an effort to fulfill orders as quickly as possible, the window for making changes (including cancellation) is very small

If you need to make a change, please reach out through our Contact Us page and leave us a message and we’ll do our best to accommodate.

Once an order is shipped it is not possible to make changes or cancel the order. But you can initiate a return by chatting with our live agent.

So we can verify your status, please create an account and email us a copy of your sales tax exemption certificate with all relevant fields completed.Once approved, all future, eligible orders placed on the account you created will be sales tax free.

Shipping Questions

Items fulfilled by RISE:

Your order will ship from either Toronto ON or Seattle WA, via Second Closet - Home Delivery, or Freight

Items fulfilled by Third Party Vendors:

These items will be drop-shipped from the vendor location, but tracking information will be provided in the same manner as items fulfilled by RISE

Check the ‘Specifications’ on the product page to view an item’s shipping time frame and/or it’s fulfillment origin

In-stock items typically ship within 1-3 business days

Once shipped, your order should arrive within 1-3 business days

More on shipping timeframes can be found on the Order Status page

In-stock items ship in 1-3 business days, and backordered items ship separately once they are back in-stock.

This means you may receive your order in multiple batches.

Items available for purchase on Risedesk.io can be shipped anywhere in Canada or the contiguous U.S.

Return shipping is always free for customers within Canada. See our Returns page for more information and for information about international returns.